Air-N-Water Reviews

I’m a total DIY person.  I do a lot of home repairs and maintenance on my own home, and I often shop at 2 big name home stores (I’ll just call them “L” and “H.D.”).    

I’ve shopped at both stores (both online and brick and mortar) and have received excellent service and poor service.  Although I like to support independent retailers, sometimes I just can’t ignore the big box stores when have something that’s almost half off what a “mom and pop” store would be charging.    

But I digress.  My nightmare started 2 weeks ago when I need to purchase a ceiling fan for my home office.  I wasn’t looking for anything fancy – just a simple, industrial-looking ceiling fan.  I went onto H.D.’s website and found the one I wanted.  The advertised large discount was documented and included in the sale. 

The next day the order was placed on back order and 2 two days later the order was cancelled by H.  To make matters worse, the record of the original order in my online account was altered so that the terms and advertised discount vanished. 

Obviously I called customer support to ask why they were still advertising an item for sale when they didn’t have the item and would not be getting the item in the future.  They were of no help whatsoever.  It’s been 2 weeks now and the same product is still available online with the advertised special.  The ceiling fan can be purchased but does not and will not exist.   

In any case, out of sheer frustration, I ended up buying a similar product through an independent online retailer – www.Air-N-Water.com.  I’ve had good experiences shopping with them in the past and I actually got a pretty decent discount on the ceiling fan I wanted.